1   The inspection is a simple visual assessment, not a survey, of those parts of the property which are accessible and where access is required in order to obtain the necessary data to produce an energy performance certificate (EPC).  (Accessible is defined as, visible and readily available for examination from ground and floor levels, without risk of causing damage to property or injury to the Assessor).

 

2   Depending on the type of property, certain assumptions may need to be made regarding the type of construction, insulation etc.

 

3   The data collected will be in accordance with that required by the latest version of Reduced Data SAP, as prepared by FAERO (Federation of Authorised Energy Rating Organisations) on behalf of DEFRA (Department for Environment, Food and Rural Affairs).  The inspection will also be carried out in accordance with the requirements of the Elmhurst Energy Accreditation Scheme.  This Scheme includes professional indemnity and public liability insurance and a complaints process. Further details of the Scheme's insurance cover and complaints process are available on request.

 

4   Providing payment has been received, an electronic copy of the EPC will be forwarded to the Customer's e-mail address, and if requested and paid for, a paper copy/copies will be forwarded to the Customer's correspondence address.

 

5   The Customer will be entitled to cancel this contract by notifying the Assessor's office at any time before the date of inspection. 

 

6   The Assessor will be entitled not to proceed with the provision of the servce if, after arriving at the property he concludes that the property is of a type of which he has insufficient specialist knowledge to be able to provide the service satisfactorily, or if access is not possible into the property for whatever reason.  In the case of cancellation, the Assessor will refund any money paid by the Customer, except for expenses reasonably incurred.

 

7   All data collected will be in accordance with the Data Protection Act 1998.

 

8   The Customer should be aware that the EPC details are placed on a national computer that can be accessed by any person with the reference number, and if the property is being marketed by an estate agent or similar then the EPC will be attached to the property particulars.

 

9   I aim to provide an efficient service.  However, should the need arise, a copy of my complaints procedure is available on request.

 

10   By instructing me, you are agreeing that these Terms and Conditions apply.